Terms & Conditions

Project Terms

• A minimum payment of 60% of the agreed website/project package price must be made before the work begins.
• The remaining payment must be settled once the website is completed, after which we will provide confirmation to the client.
• All payments received are non-refundable for any reason.
• The project will only begin after the client has made the required payment (either down payment or full payment).
• We work based on the requirements and specifications clearly provided by the client. Once approved and the project is in progress, the client cannot request changes that deviate from the initially approved requirements for any reason.
• Any updates or additional features/systems/design requested in the future will incur additional charges depending on their level of complexity.
• The client may edit/manage the website after receiving the administrator account along with the provided usage guide.
• Once the website has been delivered, it becomes the full responsibility of the client.
• We are not responsible for any content displayed on the client's website.
• Technical assistance, 24-hour support, and website usage guides are provided exclusively via WhatsApp (0811-233-7891) and email.
• Additional articles, content, modules, or features will incur additional charges depending on the complexity.
• The client agrees to the placement of the AndreDEV Studio URL/link/copyright (https://www.andredev.id) on the ordered website/web application. Removal or modification of the copyright text will incur a fee of 50% of the total project price.
• The client agrees that the completed website/web application, including testimonials, images/photos, and related media may be reviewed and published on our website (https://www.andredev.id), unless a specific request is made and mutually agreed upon beforehand.
• Renewal for the second year and beyond will be charged according to the selected package.
• Website content backup and service transfer to another provider for the second-year renewal and beyond will incur a fee equivalent to one year of renewal.

Payment Terms

• All service payments must be made via bank transfer to the account designated by us, in the amount agreed upon by the Client.
• Full payment must be completed before services—including service renewals—are provided. Notifications regarding due dates will be sent via WhatsApp and email. No bills or invoices will be sent via physical mail or fax.
• Billing will continue until you decide to stop the service. You have the right to cancel at any time. We do not provide refunds for transactions that have already been completed.
• AndreDEV Studio reserves the right to delay or deactivate services if payment is not received within 7 days after the due date has passed.
• If cancellation is made by us due to policy violations, no refund will be issued. However, we may consider providing a partial refund for cancellations not caused by your fault.
• All prices, along with package details and specifications, will be confirmed to you beforehand.
• The details of specifications and costs for the following year’s renewal will be confirmed to the Client in advance. Renewal costs remain the same as long as there are no additions, modifications, or updates.
• If any changes, additions, or updates are requested—whether related to design, features, or system—additional fees will apply based on the level of complexity, separate from the renewal fee.